At GrowthX Analytics Pvt. Ltd., we are committed to respecting the privacy of our users and ensuring that their personal data is managed in accordance with applicable data protection laws and regulations. This Data Deletion Policy outlines how we handle requests for the deletion of personal data and the actions we take to ensure that users can delete their data from our systems.
By using the GrowthX Marketing API and associated services, users agree to this policy and the collection, use, and retention of their data as described below. If you no longer wish to use our services or would like to exercise your data deletion rights, please follow the process outlined here.
What Data We Collect and Process
As part of providing our services, we collect and process personal data such as:
- User Information: Personal details (e.g., name, email, profile information, social media profiles) collected via Facebook Login or other integrations.
- User-Generated Content: Posts, captions, media, and any content created or scheduled by the user via the GrowthX Marketing API.
- Technical Data: Data related to your device, IP address, usage patterns, and log data related to your interactions with our platform.
When You Can Request Data Deletion
You can request the deletion of your personal data in the following cases:
- Account Deletion: If you no longer wish to use our services, you can request the deletion of your account and associated personal data.
- Data Retention Expiry: If your personal data is no longer needed for the purposes it was collected, or if it exceeds the retention period outlined in our Privacy Policy, you may request its deletion.
- Revocation of Consent: If we are processing your data based on your consent, you have the right to withdraw consent at any time and request the deletion of your data.
How to Request Data Deletion
To request the deletion of your personal data, you can:
- Contact Us: Send an email to hello@growthxanalytics.com with the subject line “Data Deletion Request”.
- Provide Details: Include your account details, such as your email address, Facebook ID (if applicable), and the specific data or account you wish to delete.
- Verification Process: We may require you to verify your identity before processing the deletion request. This is to protect your privacy and ensure that the deletion request is legitimate.
Our Response Time
We aim to respond to all data deletion requests within 30 days from the date of receipt. Depending on the complexity of the request, it may take additional time to complete. If we are unable to delete your data for any reason, we will provide an explanation in accordance with applicable laws.
What Happens After Data Deletion
Once your request is processed, the following actions will take place:
- Deletion of Personal Data: We will remove or anonymize the personal data you requested to delete, in accordance with your preferences and legal requirements.
- Account Deletion: If you request the deletion of your account, your profile, posts, media, and associated data will be permanently removed from our systems, provided there are no legal obligations requiring us to retain the data.
- Backup Systems: Please note that copies of your data may exist in backup systems for a limited period as part of our disaster recovery protocols. These copies will be deleted in due course according to our backup retention policy.
Legal Requirements for Retention
In some cases, we may be required to retain your personal data for legal or regulatory purposes. This may include:
- Financial Record Keeping: For compliance with tax, accounting, or auditing regulations.
- Legal Claims: If the data is necessary for defending legal claims or obligations.
- Contractual Obligations: If we are required to retain your data to fulfill contractual obligations or provide services as part of a user agreement.
In such cases, we will retain the necessary data for the minimum period required by law and will delete it once it is no longer required.
Exceptions to Data Deletion
While we aim to fulfill all data deletion requests, there may be some exceptions where we cannot delete your data due to:
- Ongoing Legal Obligations: If your data is necessary for compliance with any legal obligations, we may be required to retain it.
- Contractual Obligations: If your data is required for the completion of a contract or service agreement, it may not be deleted until the contract is fulfilled.
- Publicly Accessible Data: Data that is publicly accessible (e.g., public posts or content) may remain accessible to others, but we will delete it from our systems where applicable.
Third-Party Service Providers
In the course of providing our services, we may share certain personal data with third-party service providers. If you request the deletion of your data, we will take reasonable steps to ensure that third-party providers also comply with the data deletion request, unless retention is required for legal reasons.
Data Deletion for Social Media Accounts
If you have integrated Facebook, Instagram, or other social media accounts with the GrowthX Marketing API, please note that deleting your personal data from our platform does not automatically delete data from the social media platforms themselves. You must contact the respective platforms directly to delete data from their systems.
- Facebook: Follow Facebook’s process to delete account data through the platform’s settings.
- Instagram: Use Instagram's account settings to delete your personal data directly from their platform.
Data Deletion for Social Media Accounts
If you have integrated Facebook, Instagram, or other social media accounts with the GrowthX Marketing API, please note that deleting your personal data from our platform does not automatically delete data from the social media platforms themselves. You must contact the respective platforms directly to delete data from their systems.
- Facebook: Follow Facebook’s process to delete account data through the platform’s settings.
- Instagram: Use Instagram's account settings to delete your personal data directly from their platform.
Updates to This Data Deletion Policy
We may update this Data Deletion Policy from time to time. Any changes will be reflected in the policy’s Effective Date and posted on our website. You will be notified of significant changes to this policy by email or through notifications in the GrowthX Marketing API.
Contact Us
If you have any questions or concerns about this Data Deletion Policy or would like to request the deletion of your data, please contact us at:
